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🌡️ Community Resilience Skill

Helping Neighbours in
Excessive Heat

How to keep homes cool, check on vulnerable people daily, recognise heat illness and stay safe if wildfire threatens your community - based on UKHSA guidance and Met Office Heat Alerts.

This is not a medical or fire rescue guide. It covers community awareness and neighbour support only. For medical emergencies call 999. For fire emergencies call 999. Always follow instructions from the emergency services.

This guide covers

Heat-Health Alert levels - Green to Red and what each means

Cooling a home - curtains, loft hatches, damp towels and fans

Checking on neighbours - what to look for and ask

Recognising heat illness - cramps, exhaustion and stroke

Wildfire awareness - stay or go, shelter in place

Smoke safety - N95 masks and indoor protection

Understanding Heat-Health Alerts

The UKHSA and Met Office issue Heat-Health Alerts by region when hot weather is forecast. Check levels at metoffice.gov.uk or via the Met Office app.

GREEN
Alert 1 - Background

No immediate heat risk.

Stay informed. Identify vulnerable neighbours now.

YELLOW
Alert 2 - Hot weather possible

Hot weather forecast in 3-4 days.

Prepare: check on neighbours. Stock water and fans.

AMBER
Alert 3 - Hot weather expected

Increased health risk. Act now.

Visit vulnerable people daily. Follow all cooling guidance in this guide.

RED
Alert 4 - Exceptional heat

Danger to life.

Emergency action. Call 999 for heat illness. Evacuate if directed.

ℹ️ Target temperatures: below 26°C during the day and below 24°C at night. If you cannot keep a vulnerable person's home below these thresholds, they are at risk - contact their GP or the local authority for support.

Keeping a Home Cool

The key principle: keep heat out during the day, flush cool air through at night. A well-managed home can be kept 5-10°C cooler than outside.

Night-time - Flush Cool Air Through

Once outside is cooler than inside (usually after 9-10pm)

1

Close curtains and blinds on the sunny side

Do this by 9am - before the outside temperature exceeds the indoor temperature. Even thin curtains can reduce heat gain by up to 40%.

2

Open the loft hatch

Hot air rises. Opening the loft hatch allows trapped heat to escape into the loft space and out through roof vents. This alone can noticeably reduce upper-floor temperatures. Do this for neighbours who cannot reach their hatch.

3

Hang damp towels or sheets at open doorways

Evaporating water cools the air passing through - an effective, low-cost cooler. Re-wet every hour in high heat.

4

Move activities to the coolest room

Typically a north-facing room on the ground floor. Encourage vulnerable neighbours to spend the hottest hours (11am-3pm) here.

5

Switch off heat-generating appliances

Ovens, dishwashers, tumble dryers and incandescent bulbs generate significant heat. Delay their use until the cooler evening.

🌙

Night-time - Flush Cool Air Through

Once outside is cooler than inside (usually after 9-10pm)

1

Open windows on opposite sides of the house

Create a cross-draught by opening windows at both ends. Ground floor and upper floor windows together maximise airflow.

2

Use fans to enhance airflow

A fan facing inward on the windward side and outward on the leeward side dramatically increases air exchange. A bowl of ice in front of a fan provides additional cooling.

3

Sleep with a lightly damp sheet

A lightly damp (not wet) sheet cools through evaporation throughout the night - very effective for elderly neighbours who struggle with heat.

4

Close everything up again by 8-9am

Trap the cooler night air inside before the sun starts heating the building again.

Checking on Vulnerable Neighbours

During Amber or Red alerts, aim to visit or call vulnerable neighbours at least once - ideally twice - each day. A visit in person is more effective than a phone call.

1

Identify your vulnerable neighbours in advance

Before a heatwave: elderly residents, people who live alone, those with chronic conditions (heart disease, COPD, diabetes, kidney disease), people on certain medications (diuretics, antihistamines, antipsychotics).

2

Visit in person - don't just call

A phone call cannot reveal if the home is dangerously hot, if the person is confused, or if they have had enough to drink. Visit in person during Amber and Red alert levels.

3

Check the home temperature on arrival

If the hallway feels very hot, the home needs cooling immediately. Open the loft hatch, close curtains and set up a fan before leaving.

4

Ask directly about water and medication

Ask: "Have you had anything to drink today?" and "Have you taken your medication?" Dehydration reduces the desire to drink - you may need to actively encourage them. Offer water with every visit - do not wait to be asked.

5

Look for signs of heat illness

Confusion, very flushed skin, stopping sweating despite the heat, rapid breathing or a strong headache are all warning signs. See Module 4.

6

Offer practical help

Open the loft hatch, hang damp towels, bring cold water or a fan, collect medication, or drive them somewhere cooler (library, shopping centre, family member's home).

💧 Hydration: Aim for 1.5-2 litres of fluid per day - more in extreme heat. Keep a large jug of cold water visible and within reach. Signs of dehydration: dark yellow urine, dry mouth, headache, dizziness, confusion. Dark brown urine - seek urgent medical advice immediately.

Recognising & Responding to Heat Illness

Heat illness exists on a spectrum. The key distinction: heat exhaustion is treatable with first aid - heat stroke is a medical emergency requiring 999.

HEAT CRAMPS

Least severe
Signs
  • Painful muscle spasms
  • Heavy sweating
  • Normal body temperature
Do
  • Move to cool, shaded place
  • Drink water slowly - small sips
  • Rest and gently stretch
  • Loosen tight clothing
Self-care - monitor closely

HEAT EXHAUSTION

Moderate - act quickly
Signs
  • Heavy sweating
  • Cold, pale, clammy skin
  • Fast, weak pulse
  • Nausea or vomiting
  • Dizziness or fainting
Do
  • Move to cool place - lay down, raise legs
  • Loosen or remove clothing
  • Apply cool wet cloths to skin
  • Sip cool water
  • Call 111 if no improvement in 30 min
Call 111

HEAT STROKE

Life-threatening
Signs
  • Body temp above 39°C
  • Hot, red, dry or wet skin
  • Fast, strong pulse
  • Confusion or unusual behaviour
  • May lose consciousness
Do
  • CALL 999 IMMEDIATELY
  • Move to cool place if safe
  • Apply ice packs: neck, armpits, groin
  • Do NOT give fluids if unconscious
  • Stay until ambulance arrives
CALL 999 NOW

Wildfire Awareness & Smoke Safety

Wildfires in the UK are increasing. This section covers recognising risk, warning neighbours, and sheltering safely. Never attempt to fight a wildfire yourself.

🔥 Conditions that increase wildfire risk

  • Prolonged dry weather - vegetation becomes tinder-dry after 2+ weeks without rain
  • Strong winds - fire spreads rapidly downwind and changes direction unpredictably
  • Temperatures above 30°C combined with low humidity
  • Moorland, heathland and dry grassland nearby - these carry fire very rapidly
  • Recent prescribed burns or BBQs in the area

📋 Stay or Go - Decision Guide

1

Call 999 first

If you see smoke or an active wildfire, call 999 before doing anything else.

2

Listen for evacuation orders

If an official evacuation order is issued - leave immediately using the designated route.

3

If no order: shelter in place

Close all windows and doors. Seal gaps with wet towels. Move to an interior room away from the fire side.

4

Never drive through smoke

Only return when authorities give the all-clear - re-ignition is common even after visible fire is gone.

If You Cannot Evacuate - Shelter in Place

Inside the Home
  • Close ALL windows and doors
  • Seal gaps with wet towels or tape
  • Turn off all ventilation and air-con
  • Move to interior room, away from fire side
  • Fill baths and sinks with water
  • Keep lights on so rescuers can see you
Utilities
  • Turn off gas at the mains
  • Turn off air conditioning
  • Leave electricity ON (for light and communications)
  • Keep phone charged - line clear for 999
  • Do NOT use lifts in tall buildings
Emergency Go-Bag
  • Medications - 3-day supply
  • Phone, charger and power bank
  • Water - 2 litres per person
  • Documents: passport, insurance
  • Torch and spare batteries
  • N95 / FFP2 mask for smoke protection

💨 Smoke safety: Wildfire smoke contains carbon monoxide, fine particles (PM2.5) and toxic gases. Wear an N95 or FFP2 respirator mask if you must go outside - standard surgical masks provide very limited protection. Do not exercise outdoors during poor air quality. People with asthma, COPD or heart disease should follow their emergency action plan and contact 111 if symptoms worsen.

⛔ Never attempt to fight a wildfire yourself - call 999. Always follow Fire & Rescue Service instructions.

🚜

Farmer Wildfire Response Programme

New Partnership

A new initiative with National Farmers Union coordinates farmers with suitable equipment (tractors, ploughs, cultivators) to create firebreaks under the direct command of the Fire & Rescue incident commander.

If you would like to register your interest, please use the button to complete the short form.

Register Interest

Heat Response - Action Card

Key actions to remember during a heatwave or wildfire event. Save this page or screenshot for offline access.

🌡 Heatwave - Home Cooling

  • Close curtains on the sunny side each morning
  • Open loft hatch - let heat rise out
  • Hang damp towels at open doors
  • Open all windows after 9-10pm
  • Target: below 26°C daytime, 24°C night

👥 Checking on Neighbours

  • Visit vulnerable neighbours daily in Amber/Red alerts
  • Check home temperature on arrival
  • Ask: "Have you had water today?"
  • Look for confusion or red, hot skin
  • Call 111 if unwell; 999 if confused or unconscious

🔥 Wildfire Nearby

  • Call 999 first if you see smoke or fire
  • Listen for official evacuation orders
  • Shelter in place: close all gaps
  • Seal doors and windows with wet towels
  • Never drive through smoke or fire

🤒 Heat Illness

  • Heat Exhaustion: cool, rest, water -> Call 111
  • Confusion + hot red skin = Heat Stroke
  • Heat Stroke: CALL 999 IMMEDIATELY
  • Ice packs to neck, armpits and groin
  • No fluids if unconscious - stay until ambulance arrives

⛔ Never attempt to fight a wildfire - call 999. Heat stroke = 999. This is an awareness guide, not a medical or fire rescue guide.

Who to Call

ServiceNumberWhen to Use
Emergency services999Fire, life risk, heat stroke, wildfire
NHS Non-Emergency111Heat exhaustion, health advice
Met Office Heat Alertsmetoffice.gov.ukHeat-Health Alert levels by region
UKHSA Heat Adviceukhsa.gov.ukSign up for alert emails
National Gas Emergency0800 111 999Gas issues during shelter-in-place
GoodSAMgoodsamapp.orgAlert trained responders near you

ℹ️ This guide is informed by UKHSA Heat-Health Alert guidance, NHS guidance on heat illness, and National Fire Chiefs Council wildfire advice. For advanced training contact your local Fire & Rescue Service or the Red Cross. Community first response: goodsamapp.org.