About GoodSAM

GoodSAM was founded in 2013 to radically change the response to Cardiac Arrests. By alerting those trained to nearby cardiac arrests while an ambulance is en-route, earlier CPR and defibrillation has saved many lives.

Our core values have always been:

It is these core values that has enabled some of the world's largest and most forward-thinking emergency services to integrate with GoodSAM.

With the GoodSAM community, we have also developed the world's largest defibrillator registry.

In March 2020, NHS England asked us to be the registration and deployment platform for 750,000 NHS Volunteers as part of the Coronavirus crisis.

In doing so, we revolutionised volunteering by inventing Micro-Volunteering: instead of rotas and fixed shifts, volunteers are matched to nearby tasks in real time and can help the moment they have a few minutes to spare. This has transformed the third sector, connecting those in need to those who can help across a spectrum of conditions - with peer-reviewed evidence of its benefits to recipients and volunteers alike.

GoodSAM has led the way in emergency remote video development. We have pioneered the use of video specifically for urgent need. We were the first to be able to open callers mobile phone cameras without the need for them to download an App. We have specifically developed one-way video (maintaining the emergency call concurrently) and many other features such as video forwarding (again without app), cloud storage and video management systems and our artificial intelligence system to measure vital signs.

This system is now being used by Ambulance, Police and Fire Services, as well as Air Ambulances and commercial organisations around the world to provide urgent assessment and help.

We then took emergency video further with multi-way video: the caller, the control room and officers on the ground connected in a single live session, with location, chat and recording built in.

This has again revolutionised policing. Forces around the world now use GoodSAM video to assess incidents the moment a call comes in, resolve non-emergency calls without deploying, and reach vulnerable callers faster - with peer-reviewed studies, including randomised controlled trials, published on our evidence page.

But that platform has grown considerably since those early days. There are now hundreds of organisations using the platform and over a million people using the App.

The platform now dispatches emergency staff and community first responders to the full spectrum of emergency requirements. It also provides a communication platform for incident management and has been used in major incidents around the world. Today, the suite spans the full life cycle of an emergency:

Some of the largest ambulance, fire and police services in the world run on GoodSAM - from the Metropolitan Police, New South Wales Police and the London Fire Brigade to the London Ambulance Service and Ambulance Victoria - alongside services across the UK, the US, Canada, Australia and New Zealand.

See how they use the platform in our showcases, and explore the peer-reviewed evidence behind it.

GoodSAM is radically changing the delivery of emergency services. Please check out our relevant police, ambulance and fire pages on this website for more information.

Although founded in London, GoodSAM is global and we can have a representative from our team demonstrate the platform to you either online or in person, please don't hesitate to get in touch.