Capabilities
01See
Instant On SceneLive video triage from any caller's phone, no app required.02Respond
Alerting and DispatchingRoute the nearest verified responder in seconds.Featured
New - AI Triage Decision support, in real time Our AI reads the scene alongside the operator, surfacing the next best action as it unfolds. Explore AITrusted by organisations across the USA & Canada
Each layer is a product in its own right. Together they share one incident, one reference, one login and one evidence store.
GoodSAM is embedded across fire, EMS, police and health services throughout the United States and Canada.
Open any 911 caller’s phone camera instantly - no app required. Dispatchers and clinicians get immediate eyes on the scene to determine resources, guide bystanders and accurately locate the caller via GPS.
Alert and deploy nearby off-duty staff, local police, fire or trained members of the public to begin CPR while EMS is en route. Strict governance supports alerting to both private and public locations.
Locate and stream video in a controlled, auditable and secure way. Store video for evidential purposes. Upload attachments and forward evidence to nearby officers in real time. Stream from drones, CCTV and body cameras.
Live transcription, instant translation in 92 languages, including French and Spanish, and AI-generated documentation. Speed up history-taking, report writing and patient care records - letting crews focus on the patient.
Revolutionise care through ET3 and Nurse Navigator programmes. Connect paramedics to specialist consultants for roadside opinions - for example, real-time stroke triage with a neurologist while the patient is still on scene.
Forward live video to other staff across agencies - from armed response units in active shooter scenarios to specialist medical teams. Break down silos with real-time shared situational awareness.
Watch how services across the USA and Canada are using GoodSAM to transform emergency response.
San Antonio Fire Department - 911 caller video & televideo CPR
How GoodSAM is revolutionising care across North America
Real-world deployment across US services
How GoodSAM enhances emergency response capabilities
How GoodSAM improves chances of survival
How GoodSAM is used in Burlington Police Department
Each organisation gets its own storage in the region it chooses, encrypted at rest. Choose the United States or Canada and your recordings are stored there, with live video carried by GoodSAM’s media servers in North America.
Your identity provider. Microsoft Entra ID or ADFS sign-on, and SCIM provisioning you switch on yourself.
Least privilege. Page by page, invite type by invite type, team by team.
Every action on record. Views, downloads, shares and retention changes, on each file’s certificate.
Also available: United Kingdom, Europe and Australia.
San Antonio Fire Department pioneered instant 911 caller video with GoodSAM. By providing better, faster and more efficient care - including televideo CPR through bystanders’ hands - they saved the City $11.1 million in a single year.
What services in the region have published about GoodSAM, and the talks their teams have given.
Thompson et al, Prehospital and Disaster Medicine, 2026.
Among 779 eligible out-of-hospital cardiac arrests in the San Antonio Fire Department EMS system, pre-arrival CPR was significantly more common when video telecommunication was used compared with standard audio dispatch (62% vs 46%). Video use was also associated with family members more frequently initiating CPR.
Read the paperTalks from the region
Paramedic Skills in Video Triage and Treatment
CJ Winkler (San Antonio Fire and EMS)
Password-protected - get in touch for access.
We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:
