Capabilities
No server rooms, no upgrade projects, no per-site installs. GoodSAM runs entirely in the cloud and scales elastically with demand - your operators just sign in.
Nothing to install. Any modern browser is a full CAD position - in the control room or at home.
Evergreen. New capability ships continuously - you are never on an old version, and never pay for an upgrade project.
Elastic and resilient. Capacity scales with demand across regions - no single server to fail, no busiest-night ceiling.
Dispatch rules turn your policy into an algorithm: radius, skills, numbers and escalation tiers evaluated instantly against live locations - staff, volunteers, units, or a blended model of all three.
A rule per incident type - your terminology, your outcomes, your escalation policy. Attach and detach rules mid-incident.
Nearest qualified wins - live location, availability and skills decide who is alerted, not whoever answers a radio first.
Heard when it matters - critical notifications break through silent mode, and unanswered alerts escalate to the next tier automatically.
One text message turns the caller's phone into a live camera - no app to install. Responders stream from scene, and the control room sees everything as it happens.
Instant-On-Scene caller video - the capability GoodSAM pioneered with the world's leading emergency services.
Two-way from the field - responder streaming, messaging and remote guidance in the same incident log.
Recorded and governed - every stream permissioned, retained to your policy and audit-logged end to end.
Every recording is transcribed with speaker identification, then AI drafts the summary, the report and the redactions - returning hours of investigation work to every shift.
Word-for-word record - transcription with speaker identification across calls, streams and recordings.
Reports drafted for you - summaries and structured reports generated from the actual evidence, ready for review, never sent unreviewed.
Disclosure-ready - draw-on-video blur and audio redaction, with every action audit-logged.
If your CAD needs a server room, an upgrade project and a video bolt-on, it is not a modern CAD. Here is the difference, plainly.
Year-long deployment programmes before the first incident is handled.
On-premise servers, maintenance windows and paid upgrade projects.
Video, telematics and AI as separate contracts that never quite integrate.
Dispatch limited to radio and MDT - no volunteers, no blended workforce.
Change requests measured in quarters and billed by the day.
Live in days. Configure incident types, rules and teams - then dispatch.
Browser-only. Zero install, evergreen, elastic - capacity scales with your busiest night.
Video and AI native. Caller video, responder streaming, transcription and AI reports in the same incident record.
Any workforce. Staff, volunteers, units or a blended model - dispatched by algorithm, not by ring-around.
Self-service configuration. Your admins change rules, outcomes and terminology today, not next quarter.
One platform replaces the CAD, the video contract, the transcription licence and the reporting tool. No server rooms to build, no upgrade projects to fund, no per-seat surprises - all organisations spend less than they do today.
Run GoodSAM alongside your incumbent CAD until you trust it. Then switch the servers off.
Automate user lifecycle management with SCIM and OAuth 2.0, ensuring secure, plug-and-play compatibility with Microsoft Azure or your preferred SSO solution.
Build nested team hierarchies that mirror your organisation. Easily grant supervisors cross-functional visibility to oversee data and permissions across all subordinate teams.
Our RESTful API eliminates data silos by integrating with your core stack and providing the extensibility to connect with any legacy or modern software you deploy.
Validated Performance: From peer-reviewed research to real-time response metrics, explore the clinical and operational data that makes GoodSAM the gold standard for emergency services.
View publicationsGlobal Case Studies: See how ambulance services, hospitals and healthcare agencies worldwide leverage GoodSAM to enhance clinical outcomes and save lives.
View showcasesWe are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:
