Up to 80% Efficiency Gains

AI-Powered Solutions

We harness the power of Artificial Intelligence to make emergency response faster, smarter and safer. Our AI tools work seamlessly across audio and video — and directly within the GoodSAM App when staff are on scene with a patient, victim or witness.

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AI Scribe

AI Scribe — From Any Source

Whether the input is a telephone call, a video consultation, a face-to-face conversation captured via the GoodSAM App, or an uploaded media file — AI Scribe transcribes and generates structured documents instantly.

AI Scribe Anything

Input from telephone, video, the GoodSAM App on scene, or upload a media file.

Select Input & Template

Choose the microphone or audio system and which templates AI Scribe should use.

Have the Conversation

Focus on the patient or witness. Check and store the output — the AI handles the rest.

Template Examples — Service & Customer Specific

Three-Part Summarisations

MG11 Victim & Witness Statements

MG15 Interview Summaries & Transcripts

Primary Investigation Plans

RVR Officer Assessments

DASH & DARA Domestic Abuse Risk Assessments

111 / 999 / 911 / 000 Clinician Notes

Offence Classification

Clinical Summary

Custom Templates

Need a document type not listed above? We can create bespoke AI templates tailored to your specific workflows and requirements — just tell us what you need.

Use Cases

GoodSAM AI supports both policing and healthcare workflows — generating structured documents from any live or recorded conversation.

Policing

Supports the completion of risk assessments, summarises operational interactions for crime and incident records, and drafts witness statements directly from live or recorded conversations.

Health & Care

Supports clinicians by generating structured triage notes and summaries for inclusion in patient care records — from 111 and 999 calls to on-scene consultations.

Fire & Rescue

Streamlines fire investigation reports and fire safety visit documentation — whether conducted virtually or in person. AI generates completed documents from the conversation, saving officers significant time on administrative work.

Other AI Tools

Instant Audio Translation

Real-time translation in 140+ languages during video calls, with subtitles appearing in the caller's own language on their phone while the operator speaks.

Instant Text Translation

Two-way text communication for those who cannot make a voice call. The caller texts in their own language while the operator responds in English — silent, discreet and fully translated.

Instant Vital Signs

AI-powered measurement of heart rate and respiratory rate directly through the video feed — no wearable devices or physical contact required.

Integration & Administration

Single Sign-On

Automate user lifecycle management with SCIM and OAuth 2.0, ensuring secure, plug-and-play compatibility with Microsoft Azure or your preferred SSO solution.

Team-Based Permissions

Build nested team hierarchies that mirror your organisation. Easily grant supervisors cross-functional visibility to oversee data and permissions across all subordinate teams.

Powerful API

Our RESTful API eliminates data silos by integrating with your core stack and providing the extensibility to connect with any legacy or modern software you deploy.

Evidence & Showcases

Validated Performance: From peer-reviewed research to real-time response metrics, explore the clinical and operational data that makes GoodSAM the gold standard for emergency services.

View publications

Global Case Studies: See how emergency services worldwide leverage GoodSAM AI to save time and save lives.

View showcases

Get started with a free trial

We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:

1 We discuss your use cases and requirements

2 We set up your web-based dashboard

3 We support your implementation to ensure success