Capabilities
01See
Instant On SceneLive video triage from any caller's phone, no app required.02Respond
Alerting and DispatchingRoute the nearest verified responder in seconds.Featured
New - AI Triage Decision support, in real time Our AI reads the scene alongside the operator, surfacing the next best action as it unfolds. Explore AITrusted by fire and rescue services in the UK and the USA
Each layer is a product in its own right. Together they share one incident, one reference, one login and one evidence store.
Text the caller a link. One tap and their phone camera streams into your console with their location - no app, no account. Zoom into the window they are pointing at, turn on their torch and switch their camera from your desk while they stay on the call.
Six requests, one console. Video, location, files, chat, an AI agent or a video call - send one or several from the same incident.
In their own language. Invites and messages go out translated, and replies come back in English.
Recorded as evidence. Sessions can be recorded automatically, fingerprinted and certified - ready for the fire investigation.
Drones and helmet cameras stream into the same console as the caller’s phone, CCTV is pulled up on demand for up to three hours, and crews stream from their own phones in the GoodSAM app.
They tap the link in a text or email and their camera is live on your screen.
Add the drone once, and whenever it streams your operators see it live.
Helmet and body cameras that stream appear beside the caller’s video, live.
Put a fixed camera on screen for as long as you need it - from one minute to three hours.
Firefighters stream from their own phone in the GoodSAM app, and can invite others to watch.
Bring a fire engineer, an interpreter or a partner agency onto the same incident by video call.
Send a witness a link and their photos, videos, doorbell clips and CCTV exports arrive in the incident - up to 20 files a link, 5 GB each, including the formats CCTV recorders export.
Fingerprinted on arrival. MD5 and SHA-256 at upload, with the file’s original time kept.
Virus-scanned. Nothing opens on an investigator’s screen until it is clean.
Straight into evidence. Every file joins your evidence store with its certificate.
Raise incidents, book appliances on, mobilise and follow every one from any screen - nothing to install. Each incident counts down to its response target, and assigning an appliance alerts its whole crew on their phones in the same click.
Search the address, drop a pin, or text the caller a link and place them from their own phone.
Callsigns, crews and status codes - reported at the console or by radio - with the closest deployable appliances first.
Log entries reach the crews on the incident as messages, beside a time-stamped timeline of every response.
Mark ten calls to the same fire as duplicates, and see how incidents connect.
The incident reference rides on every invite, recording and file it produces.
By words, type, dates, outcome, a person’s details or distance from a place - retained records included.
Dispatch rules find the nearest available firefighters by their live location - with the right skills, within the distance you set, on duty or on call as your rule says - and alert them on their phones, breaking through silent mode for immediate incidents.
Firefighters, appliances or both. Alert individual firefighters, whole crews, or combine the two.
Unanswered? Passed on. An alert nobody accepts moves to the next nearest.
Visits as well as emergencies. Home fire safety visits, routine activities and shifts, once or recurring.
Every incident adds to your own record of the places, people and things involved. A caller is recognised by their number, previous calls at an address show on the incident, and hazard markers stay with the premises and flag every incident there.
Hazard markers. Oxygen in use, gas cylinders, hoarding, asbestos, a dangerous dog - graded, and yours to edit.
The details that matter. Vehicles with registration and VIN, and the objects and categories you define.
Relationships with certainty. Occupants, owners, keyholders and addresses - each confirmed, reported or suspected.
A fire safety inspector, a prevention advocate or an investigator starts lone working with a reason and how long they need, up to four hours. Miss the check-out and their phone reminds them, your lone-working contacts are emailed, and the control room sees every overdue check-out.
Escalates on its own. Reminders at the due time and 15 and 25 minutes later, then an email to your lone-working address at 35.
Where they checked in, and where they are. Maps of the check-in point beside their latest location.
Investigated and recorded. Assign yourself, add notes and mark each overdue check-out investigated.
Firefighters accept alerts, get a route, chat with control, stream their own camera and open the caller’s live video when control shares it - on iPhone and Android, with an ID that shows who sent them.
Report on duty for the length of a shift, and control sees you on the map.
Video, location, attachment, chat or consultation requests - sent from a firefighter’s own phone.
Record an account for AI documents, or talk across languages, without leaving the app.
Your organisation’s broadcast channel, one-to-one and group chats, with voice notes.
Upload photos, video and audio with a reference, and review recordings on the move.
Where you switch it on, on-duty locations queue on the phone without signal and sync when it returns.
Deploy an AI agent by chat to a resident, a business or a witness. It asks what your team would ask, requests photos and files, and leaves a summary your templates can turn into a visit record or an incident report.
Escalates at once. A fire now, someone at risk or a request for a person - and the chat jumps to the top of the console.
Steps aside for your team. The moment an operator types into the chat, the agent stops.
On your website too. Put an agent behind a public link and it answers fire safety questions around the clock.
Hard to trick. Every message sent to an agent is screened for prompt injection first.
Book a video call with a resident, a business owner, an interpreter or a specialist - with a calendar invite and a reminder - or start one straight from an incident. Live captions are translated for each listener, and you can record, request files and send records to sign without ending the call.
The tools of the call. Share a screen, blur the background, locate the caller, take vitals.
A transcript afterwards. A transcript PDF, and documents drafted from the recording.
Recording on your terms. Switch recording on or off mid-call, where your organisation allows it.
A pathway is a public link. Someone opens it and your on-duty team is called into a video room with them - within your opening hours, up to the number of calls you choose, with a busy message when you are full. Or put an AI agent behind the link instead.
No operator needed to start it. Up to 20 on-duty team members get a push to join the call.
Opening hours and capacity. Closed outside your hours, capped at your concurrent calls.
Pass it on. Forward a call to another team’s pathway in one step.
Give fire safety officers a companion for conversations that follow a set of questions - a home fire safety visit, a fire investigation interview. It ticks each question off as it is answered in the live transcript and links straight to the moment it was heard.
Your questions, your wording. Admins write each checklist and what counts as answered.
Nothing missed. Open items stay visible until they are covered.
Ready for the write-up. A running summary to carry into the documents after the call.
Recordings are transcribed with each speaker kept apart and every line time-stamped. Flag the lines that matter to the fire investigation, and the transcript is fingerprinted and certified with the recording it came from.
Every speaker separated. Investigator, witness and interpreter, each on their own lines.
Flag what matters. Flag a line as it is said, and every console on the call sees it.
Evidence-grade. MD5 and SHA-256 on the transcript, like the file itself.
Record or upload a witness account, a crew debrief, a phone call, a video visit, an agent chat or your own notes, and GoodSAM drafts the documents you choose - fire investigation reports, incident debriefs, home fire safety visit records, fire safety audits and more - as Word files.
Templates for fire and rescue. Investigation, prevention, protection, debriefs and call quality - built on your own forms.
Any source. Recordings, video calls, uploads, typed notes and AI agent chats - including a softphone call, with your microphone and the computer’s audio as two speakers.
Nothing invented. Drafts keep to what was said - a question the conversation never answered is marked “Not stated”, not guessed.
Kept in-house. The speech and language models are hosted by GoodSAM on its own GPUs - no public AI API.
Send a visit record, a consent form or a notice - up to 20 files, 5 GB each - to anyone by text or email and get a real signature back, with the time, the signer’s IP address and device on the certificate. Send it from your recordings page, or in the middle of a video call.
Signed before or after reading. Ask for a signature to open the files, after reading them, or both.
Fields where you want them. Signatures, initials, dates and printed names on PDF, Word and image files.
Locked down when it matters. Add a password, or let them read the pages without downloading.
Auto-redact finds faces and number plates; draw and track the rest, mute the audio that names people, cut the clips you need and render a redacted copy of a video, a photo or an audio file. The original is never touched.
Blur, pixelate or black out. Areas follow the subject as it moves.
A permission of its own. Only the people you choose can redact.
Certified like the original. Each redacted copy gets its own MD5 and SHA-256.
Every recording, upload, transcript and signed record lands in one evidence store - encrypted, in your region, virus-scanned, fingerprinted with MD5 and SHA-256, and certified.
An encoded copy with the time burnt in. The original is kept untouched beside it.
A certificate for every file. And every invite, message and AI document - hashes, IP addresses, location, retention and every action taken.
Who sees what. Owners per file, and separate rights to view, download, redact and share.
Professional standards, kept discreet. Actions by your professional standards team are hidden from the audit trails other users see.
Choose a duration from eight hours to a hundred years, an evidential grading model or a national scheme. Reminders go out before anything is deleted, and every change is recorded.
Held for an investigation? Raise a file’s retention in one step while the fire investigation runs.
Reminders first. A week before deletion - and 90, 31 and 7 days before under an evidential scheme.
Audited. Every retention change appears on the file’s certificate.
San Antonio Fire Department pioneered instant 911 caller video with GoodSAM. By providing better, faster and more efficient care - including televideo CPR through bystanders’ hands - they saved the City $11.1 million in a single year.
Store on-duty locations and GoodSAM maps them as a heatmap, trails or markers over the areas you care about - station grounds or your highest-risk neighbourhoods, uploaded as shapefiles or drawn on the map - with each team’s time in every area, in a vehicle or on foot, and activity by day, shift and hour. Kit coverage and expiry, and every file’s audit trail, are in the same analytics.
Median and 90th percentile, from alert to accepted to on scene.
Invites opened, locations obtained, translations used and sessions forwarded.
Every view exports to Excel, and a reporting API feeds your own systems.
Fire departments use GoodSAM for 911 caller video, televideo CPR and faster response - in their own words.
Instant Video for Fire & EMS
San Antonio Fire Department - 911 caller video & televideo CPR
McKinney Fire Department
How GoodSAM improves chances of survival
GoodSAM in the Field
Real-world deployment across US services
Live video and location with no app for the public, crew alerting from the browser, AI in more than 90 languages and evidence kept in your own region.
Automate user lifecycle management with SCIM and OAuth 2.0, ensuring secure, plug-and-play compatibility with Microsoft Azure or your preferred SSO solution.
Build nested team hierarchies that mirror your organisation. Easily grant supervisors cross-functional visibility to oversee data and permissions across all subordinate teams.
Our RESTful API eliminates data silos by integrating with your core stack and providing the extensibility to connect with any legacy or modern software you deploy.
We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:
