Instant Help

Ambulance / Police / Fire


A picture paints a thousand words. Moving video and audio, a thousand more. As used by 999 / 111 / 101 / 112 / 911 / 000 and Out Of Hours Emergency Services Around the World, GoodSAM's Instant Help platform enables emergency dispatchers and urgent care call handlers to instantly locate the caller and open their smartphone camera.

There are no Apps to download and the caller can easily show the relevant person or the surrounding scene.

Instant Video

Instantly open the caller's phone camera while maintaining the call. No Apps and no camera needed in dispatch/PSAP.

Instant Location

The location of the caller is immediately conveyed along with their direction of travel and speed. (Lat/lng, easting/northing and W3W is supported)

Instant Media Upload

Instantly upload images and videos from anyone's mobile phone or computer. Media can be immediately forwarded to others.

Instant chat

For situations where the caller cant convey an audio or video call.

Instant Consultation

Video consult across multiple devices for diagnosis, interviews and witness statements.

Instant Statements/Prescription

Send a document on the fly and obtain onscreen real signature for download and another to confirm agreement. All date/time/IP address stamped.

Video Forwarding

Forward video to nearby officers for situational awareness and instant suspect identification.

Vital Signs

we have developed an exclusive artificial intelligence system to measure pulse rate through the video.

Transcribe and Translate

For hard of hearing, words appear in English. For those not speaking English, instantly translate into 104 languages.

Multi-agency collaboration

Immediately share video to provide situational awareness across police, fire and ambulance.

Drones / Bodycams / CCTV

Ingest video from any RTMP feed and forward to on the ground or nearby officers.

Video Storage

If enabled, video is stored in County (Encrypted) with various retention periods (from hours to years).

Single-sign-on integration

GoodSAM can support OAuth 2.0 (for example Microsoft Azure) authentication.

Team based permissions

You can set up various teams and each team can have access to different features.

Powerful API

GoodSAM has a Restful API and can integrate into many other solutions/systems.

Evidence of benefits and showcases

Validated Performance: From peer-reviewed research to real-time response metrics, explore the clinical and operational data that makes GoodSAM the gold standard for emergency services.

Publications

Global Case Studies: See how police forces, fire services, and healthcare agencies worldwide leverage live video and instant dispatch to enhance situational awareness and save lives.

Showcases

Get started with a free trial

We are currently offering a 2-month Free Trial of GoodSAM - please contact us to get started!

Getting started with GoodSAM is straightforward, we typically follow these steps:
1) We set up a call and discuss your use cases and needs.
2) We set up your GoodSAM dashboard and add your admins.
3) We work with your admins to set up your teams and users.
4) We work with your IT team to whitelist the GoodSAM servers if they are blocked. (GoodSAM is browser based so there is nothing to install on you computers.)
5) We work with your IT team to install the GoodSAM App on your phones/tablets. (If you wish to utilise the GoodSAM app.)