This is a live request for a volunteer - when submitting your first request you will receive a
verification link to your email, once you have clicked this link you will automatically be
registered and your referral will be live. All referrals after this will be live immediately.
If you are an approved referrer and would like to make a referral over the telephone, please call our Support Team on 0808 196 3382.
If you would like the individual to self-refer, please advise them to call a separate number - 0808 196 3646. Please note, this is only for individuals who meet specific criteria or who are considered medically vulnerable for another reason.
Please note a patient (hereafter referred to as client) could be an individual that needs support or a NHS service that requires volunteers providing they meet the referring criteria and would benefit from one of the 4 volunteer roles as determined by an approved referrer.
A referral form will need to be completed for each individual request eg if more than 1 volunteer is required or various types of support required.
Please ensure the client details reflect the name and location of where the support is required as this information will be sent to a volunteer.
- Please ensure you have read the instruction document.
- We cannot accept requests for patient transport that involve wheelchair users.
- Please use your dashboard to view and manage your referrals. You can view the status of each referral under your task status, including those that cannot be matched.
- Please note that we will process your personal data in accordance with our Privacy Notice - Referral Parties, which you can find here.
Royal Voluntary Service is a company limited by guarantee registered in England and Wales number 2520413 and a registered charity number 1015988 (England and Wales) and SC038924 (Scotland). Registered office: Beck Court, Cardiff Gate Business Park, Cardiff, CF23 8RP.