GoodSAM

NHS Volunteer Responders referral and Steward Volunteer request form

This form is for:

Requesting Steward Volunteers for COVID-19 vaccination sites
Referring individuals or NHS organisations for support from volunteers. The types of support are listed below.

When you submit your first request you will receive an emailed verification link. Once you have clicked this link you will automatically be registered and your requests for support will be live in the GoodSAM app. This means the app will allocate the tasks to available volunteers in relevant locations. All of your further referrals will be live immediately. You will have access to a dashboard which shows whether the requests/referrals you have entered have been matched with volunteers.

Full instructions are in this PDF instruction document.

All support requests, except Check in and chat plus and COVID Vaccination Stewards are time limited. Referrals can be requested for 4 weeks support only. After this you will need to place a new referral should a patient still need support. For example, if you would like a volunteer to provide patient transport support weekly, tasks will stop alerting volunteers after 4 weeks.

Please note if you have an existing Community Response plus referral, these have now been moved to a one off task, whereby a volunteer will be matched to a patient for a period of 4 weeks. If after this time a patient requires further support for another 4 weeks, you must place a new referral.

Other ways to request volunteers are:

By phone on 0808 196 3382.
Asking patients to self-refer on 0808 196 3646 (not available for patient transport). Further details are here.

Please note that we will process personal data in accordance with our Privacy Notice - Referral Parties, which you can find here.

Is this referral for someone who has been discharged from a hospital?

Is this referral for someone with confirmed or suspected COVID-19?

Would you like a volunteer to transport one individual or arrive at a site to transport multiple individuals?

Would you like a volunteer to transport one item to a specific address or arrive at a site to transport multiple items/prescriptions?

Is this a delivery of a Pulse Oximeter or an Inhaled Budesonide?

Unfortunately we are currently unable to support patients who are confirmed or suspected to have COVID-19. It will therefore not be possible to submit this referral, and we recommend that you source other Patient Transport support for this request.

Royal Voluntary Service is a company limited by guarantee registered in England and Wales number 2520413 and a registered charity number 1015988 (England and Wales) and SC038924 (Scotland). Registered office: Beck Court, Cardiff Gate Business Park, Cardiff, CF23 8RP.