GoodSAM
Join Us
Community Resilience Skill

Helping Neighbours in Flood Situations

Practical guidance on warning neighbours, protecting homes with sandbags, and keeping your street safe when floodwater threatens.

This is not a water rescue guide. It covers awareness, preparation and neighbour support only. Never enter floodwater to attempt a rescue. Water rescue is the responsibility of the emergency services.

To access this guide in the app: Me Tab->Skills->Community Resilience: Flood

This guide covers

Module 1

Water & Flood Hazard Awareness

Before taking any action, understand the real dangers. Floodwater is not the same as a puddle.

Key Flood Hazards

Why floodwater is dangerous even when it looks shallow

Physical Hazards

  • Just 15 cm (6 in) of fast-moving water can knock an adult over
  • 30 cm (1 ft) can carry away a car
  • Hidden manholes, broken glass and debris under muddy water
  • Saturated buildings can collapse without warning

Health & Hidden Hazards

  • Floodwater contains sewage, bacteria and chemicals
  • Cold water shock causes involuntary gasping - even in summer
  • Live electrical current from submerged cables and sockets
  • Leptospirosis (Weil's disease) from contact with contaminated water

Golden rule: if in doubt, stay out. No property is worth a life. If conditions change or water rises unexpectedly, stop all activity immediately and move to high ground.

Personal Protective Equipment

Wear all PPE before starting any flood response activity

  • Waterproof boots - at minimum rubber boots, never sports shoes
  • Heavy-duty rubber or nitrile gloves
  • High-visibility jacket or vest
  • Safety goggles when working with sandbags
  • Hand sanitiser and antiseptic wipes
  • Charged mobile phone in a waterproof case
Module 2

Warning Neighbours

Time is the most critical resource. Early, clear warnings allow neighbours to protect property and reach safety. Warning names vary by country - follow the levels your national or local warning service issues.

Warning LevelFlood Watch
What it MeansFlooding is possible. Be prepared.
Your ActionMonitor updates. Prepare flood kit.
Warning LevelFlood Warning
What it MeansFlooding is expected. Immediate action required.
Your ActionWarn neighbours now. Deploy sandbags. Move valuables upstairs.
Warning LevelSevere Flood Warning
What it MeansSevere flooding. Danger to life.
Your ActionEvacuate if directed. Call your local emergency number for any life risk.
Warning LevelAll Clear
What it MeansNo longer at flood risk.
Your ActionContinue safety guidance. Document damage.
1

Start with the most vulnerable

Elderly residents, young children, people with disabilities, those living alone. Identify these neighbours before a flood event.

2

Knock clearly and announce yourself

Knock loudly, then call through the door: "Flood warning - water is rising. Please take action now." Always identify yourself by name.

3

Give clear, brief information

A Flood Warning is in effect. Move valuables upstairs. Switch off electricity at the mains if safe. Be ready to evacuate if told to do so.

4

Leave written notes if no answer

Post a pre-written note with key information and the number of your local flood warning service.

5

Always work in pairs

Never conduct door-to-door warnings alone. Never enter a property uninvited - your role is to alert, not to enter.

Module 3

Building Sandbag Barriers

Sandbags can reduce flood ingress - but they are not a perfect solution. Even well-stacked bags seep water. Use purpose-made flood protection products where possible.

Rule of thumb: You will need at least 5 sandbags to protect a single doorway against 30 cm (1 ft) of water. A 60 cm (2 ft) high wall, 1 metre (3 ft) long requires approximately 15 filled sandbags. Each bag needs approximately 15 kg (33 lb) of sand. Do not assume authorities will supply sandbags - check your local authority's policy in advance.

Filling Sandbags

1

Always work in pairs

One holds the bag open wide; the other shovels. Fill close to where you'll place the bags - they become very heavy quickly.

2

Fill to half full only

Do not fill more than half full. A correctly filled bag weighs ~15 kg (33 lb). Overfilled bags are too rigid, leave gaps and are dangerous to lift.

3

Fold the top - do not tie

Tuck the open end firmly under the filled portion. You do not need to tie the bag. Orient bag mouths facing inward, away from the water side.

Stacking Technique

1

Alternate Headers and Stretchers

Headers (bags laid across, short-side facing you) on courses 1, 3, 5. Stretchers (bags along the wall) on courses 2, 4, 6.

2

Stagger every joint - like brickwork

Offset each row by half a bag. Never allow vertical seams to align - this is the most common cause of wall failure.

3

Pyramid: base wider than the height

A 60 cm (2 ft) wall needs a 90 cm (3 ft) base minimum. Tamp each layer firmly. Apply plastic sheeting on the water side; anchor with a final course of bags.

Quick Reference: Sandbag Quantities

HeightMin. Base WidthBags per 1m lengthNotes
30 cm (1 ft)30 cm~5 bagsSingle doorway
60 cm (2 ft)90 cm+~15 bagsStandard property protection
90 cm (3 ft)150 cm+~30 bagsPyramid structure required
1 m+ (3.3 ft+)300 cm+Seek professional advice - not for volunteers
Module 4

Advice to Give Your Neighbours

Pass on this guidance when speaking to residents during a flood event.

Electricity Safety

Never touch switches or appliances standing in water

  • Turn off electricity at the fuse box or breaker panel - only if reachable without standing in water
  • Never touch switches, sockets or appliances while standing in water or on a wet floor
  • Do not use electrical equipment in flooded rooms - wait for a qualified electrician
  • Call your electricity network's power-cut line for downed lines or electrical hazards
  • Keep at least 10 metres (33 ft) clear of downed power lines - call your local emergency number immediately

Water & Gas Safety

Protect the supply and avoid backflow

  • Do not drink tap water until authorities confirm it is safe
  • Store drinking water in sealed containers before flood water arrives
  • Turn off gas at the main valve if flooding is entering the property
  • Do not use any gas appliances - call your gas emergency line
  • Avoid flushing toilets where sewage systems may be overwhelmed - risk of backflow

Where to Stay

Upstairs guidance and evacuation advice

  • Move upstairs immediately - take medications, phone charger, warm clothing, bottled water and important documents
  • Relocate valuables, passports and irreplaceable items to upper floors before water rises
  • Do not sleep on the ground floor during a Flood Warning - levels can rise rapidly overnight
  • Never drive through flood water - 30 cm (1 ft) can float a car. Driving into floodwater is one of the most common causes of flood deaths
  • If evacuation is ordered - leave immediately. If unable to evacuate, call your local emergency number and signal from an upstairs window

Health & Hygiene

After any contact with floodwater

  • Wash hands thoroughly with soap after any contact with floodwater or surfaces
  • Cover all cuts and wounds with waterproof dressings before contact with floodwater
  • Keep children and pets away from floodwater at all times
  • Seek medical advice if floodwater enters eyes, mouth or any wound - leptospirosis (Weil's disease) is a genuine risk
  • Photograph all flood damage for insurance as soon as it is safe to do so
Quick Reference

Flood Response - Action Card

Key actions to remember during a Flood Warning. Save this page or screenshot for offline access.

Flood Warning Received

  • Warn neighbours - start with the most vulnerable
  • Put on full PPE before any action
  • Fill and deploy sandbags
  • Move valuables upstairs immediately
  • Be ready to evacuate on instruction

Electricity

  • Switch off mains if safe to reach
  • Never touch wet appliances or sockets
  • Report power issues to your electricity network
  • Await electrician clearance before reconnecting
  • Stay 10 m (33 ft) clear of downed power lines

Water & Gas

  • Don't drink tap water
  • Turn off gas at the main valve
  • Avoid flushing toilets
  • Gas leak: call your gas emergency line

Staying Safe

  • Move upstairs if water enters
  • Never drive through floods
  • Obey all evacuation orders
  • Signal from window if trapped

NEVER enter floodwater to rescue someone - call your local emergency number. This is an awareness guide, not a rescue course.

Key Contacts

Who to Call

Numbers differ from country to country. Save your local ones in your phone before a flood.

Emergency servicesLocal emergency numberImmediate life risk, rescue needed
PoliceNon-emergency lineNon-life-threatening incidents
Flood warningsLocal warning service24-hour flood warnings & advice for your area
GasGas emergency lineGas leaks or damaged infrastructure
ElectricityPower-cut linePower cuts and downed lines
HealthHealth advice lineHealth concerns after flood contact
GoodSAMgoodsamapp.orgCommunity first response & alerts

Always follow the advice of your national and local authorities and the emergency services. This guide covers awareness and neighbour support only - it is not a formal flood or water safety qualification.