Capabilities
01See
Instant On SceneLive video triage from any caller's phone, no app required.02Respond
Alerting and DispatchingRoute the nearest verified responder in seconds.Featured
New - AI Triage Decision support, in real time Our AI reads the scene alongside the operator, surfacing the next best action as it unfolds. Explore AITrusted by organisations across Asia-Pacific
Each layer is a product in its own right. Together they share one incident, one reference, one login and one evidence store.
GoodSAM is embedded across ambulance, police, fire and health services throughout Australia, New Zealand and Papua New Guinea.
Deployed across Victoria since 2017, NSW, South Australia and Tasmania - with many hundreds of lives saved. Alerts trained volunteers nearby to begin CPR while the ambulance is en route, tripling the chance of survival.
Used by Ambulance Victoria for video-assisted triage, including the management of mental health patients - with peer-reviewed evidence of significant clinical benefit published in the Emergency Medicine Journal.
In Papua New Guinea, GoodSAM provides location and video services with St John to improve triage and healthcare in some of the world's most remote and underserved regions. Also providing remote hospital support across New Zealand's South Island.
GoodSAM also works with police services across the region - providing instant video, location, evidence upload and multi-agency video sharing capabilities that have radically changed service delivery.
Live transcription, instant translation in 92 languages, including Māori, and AI-generated documentation. Speed up history-taking, report writing and patient care records - letting crews focus on the patient.
GoodSAM Responders have been saving lives across New Zealand for over five years in partnership with Hato Hone St John. Instant On Scene Video is also used to provide remote clinical support.
Watch how services across Australia, New Zealand and Papua New Guinea are using GoodSAM to save lives.
See how GoodSAM is saving lives across Victoria
Launch Video
Ambulance Victoria
How It Works
Ambulance Victoria
Valentine's Day
Ambulance Victoria
Survivor Story
Ambulance Victoria
Survivor Story
Ambulance Victoria
Survivor Story
Ambulance Victoria
Survivor Story
Ambulance Victoria
New Zealand Survivor
Hato Hone St John
Papua New Guinea
St John PNG - Remote Healthcare
Each organisation gets its own storage in the region it chooses, encrypted at rest. Choose Australia and your recordings are stored there, with live video carried by GoodSAM's media servers in Sydney.
Your identity provider. Microsoft Entra ID or ADFS sign-on, and SCIM provisioning you switch on yourself.
Least privilege. Page by page, invite type by invite type, team by team.
Every action on record. Views, downloads, shares and retention changes, on each file's certificate.
Also available: United Kingdom, Europe, United States and Canada.
New South Wales Police pioneered instant 000 caller video with GoodSAM. By providing better, faster and more efficient care, they saved $20.3 million in a single year.
What services in the region have published about GoodSAM, and the talks their teams have given.
Delardes et al, Medical Journal of Australia, June 2025.
The risk-adjusted odds ratio of patient survival to hospital discharge in those that had a smartphone-activated responder before EMS arrival was 1.37, i.e. 37% higher odds of survival.
Read the paperJoyce et al, Emergency Medicine Australasia (2025).
GoodSAM was used as a virtual ED video tool for 3 months. Across the 867 video consultations, hospital transfer was avoided for 58% of patients, and 97% of staff and rural practitioners referring through the system found it "very good" or "excellent".
Read the paperNehme et al, 2022.
The team at Ambulance Victoria completed 738 video consultations for non-urgent mental health concerns. GoodSAM video resulted in fewer emergency ambulance dispatches compared with voice-only triage, with increased referral to alternative/more appropriate services.
Read the paperTalks from the region
BluLink (powered by GoodSAM) enhancing police efficiency and service
Assistant Commissioner Stacey Maloney (New South Wales Police)
Building a Nation of Responders - The Brunei GoodSAM Initiative
Lt Col Alexander Martin-Bates (British Army)
Password-protected - get in touch for access.
We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:
