Once you have registered, you will be sent an activation email with details of how to activate your account. If you have not received an activation email, please check your spam or junk folder. Alternatively, you can request a new activation email by following the link here.

You can click here and enter your email to receive a new activation code. Please note that if your account is already activated, you will see an error message.

You can click here and enter your email address. We will then email you a password reset link.

Please log in and navigate to the "Manage" page, where you can change your password.

If the app does not locate you automatically, please make sure, your location services are enabled. Please have a look at our Trouble Shooting page.

For iOS, please follow this guide.

For Android, please follow this guide.

We take your data and privacy seriously. For information on how we treat data, please see our Data Protection Policy here. If you would like your account deleted, please write to enquiries@instant.help and a member of our team will do this for you.

Please confirm that location services are enabled for your device using this guide.

You can then open the app, go to the "Me" tab and use the location accuracy slider to adjust the location accuracy for your device. Please note by default we recommend the location accuracy slider to be set to 1/5, this would only use Cell Tower Triangulation and would consume 1-2% of your battery. The higher the setting, the more accurate your location accuracy will be - but more battery will be used.

Please note that if you are using an Android device, you will need to set "Report On-Duty" to "On". This setting is a toggle switch under the "Me" tab in the app, and is required in order to prevent the battery optimisation on Android devices preventing location updates in the background.

Please confirm that push notifications are enabled for your device using this guide.

If the app is open and in the foreground, the device will NOT make a sound. Please put the app in the background in order to test the notification sound.

Please make sure your device is not on silent/do not disturb mode, and that your notification volume is not low. (This should be under device settings)

Please then login to our website and send yourself a test push notification. After you login, you will be taken to the "Manage" section of your profile from which you can use the "Test your push notification" feature.

If the above still doesn't work, force close the app once by swiping it off screen, then re-open it and leave it on the map screen for 10/15 seconds. Minimise it and try the push notification test again.

Where using an iPhone, if the app is in the foreground or if the phone is connected to an Apple Watch, the notification may not make a sound or it may not make the usual sound. (This is per Apples guidelines and solely controlled by Apple themselves.)

On the latest version of the app the "Simulate an Alert" feature does not make a sound. If you wish to test your notification please login to the website and send yourself a test notification as described above.

Please click here for Apples official guideline on how to configure your watch notifications.

We strive to ensure that Responders are qualified and always verify their identities prior to enrollment. As such, the following people can register as Responders:

Doctors
Nurses
Paramedics (all of these have a national register)

Community First Responders
Emergency Medical Technicians (must upload their CFR/Work ID to be approved)

St John Ambulance
Red Cross
Other first aid qualified people (must upload their certificate / membership card)

The minimum age is currently 18 years old.

Yes, but you need to have completed a first aid / basic life support course and will need to upload a certificate.

If you are a doctor, nurse or paramedic please upload your photo work ID/badge. If you are an EMT, Community First Responder, St John Ambulance / Red Cross member , Medical or Paramedic Student, please upload a copy of your basic life support / first aid qualification. Examples are as follows:

Please register using your work @force.police.uk email address and upload proof of first aid qualification (i.e. details of an initial first aid or annual refresher course)

In most parts of the world, GoodSAM works on Smartphones through a Push notification system.

But in some places, smartphones aren't available and 3G/4G/5G signal is poor. We strive to make the GoodSAM Network truly global, reaching into the most remote places.

As such, if you live or work in a area with poor mobile data coverage, or if you don't have a smartphone, you can register to receive alerts by Text message (SMS) if push notification is not possible. (Currently this service is not active in the US)

If you don't have a smartphone, we can still know where you are if you tell us! by logging into your account on the website and use the "manage" page.

Verifying Organisations are only able to approve Responders who are affiliated with them in some way ie. employees, volunteers or those who they have trained. If your organisation is listed on the drop down menu when applying, please select them and they will be able to review and approve your application directly. For everyone, "GoodSAM" should be selected as the Verifying Organisation and our in-house team will be able to process your application.

You can change Verifying Organisation or submit new ID/certification by logging into your account area and managing your account here. Please note that if any changes are made to your account, they will need to be re-approved by your Verifying Organisation before you are able to access the Responder app again.

Each Responder icon represents a Responder on the system. On the app, if you press the icon, you can see their name (if the Responder has consented to this). GoodSAM is a community and to support communication we have coloured Responders green or red. Green Responders are fellow responders from the same organisation as you. Red Responder Icon are other responders registered under a different organisation.

GoodSAM is the world's largest AED Registry - thanks to our wonderful community! We know that the majority of AEDs are not in fixed locations but carried around in kits or the back of cars! That's why we created the world's first Mobile AED Registry. Responders who have an AED with them can indicate this through the app and appear as a Mobile AED Responder. They are displayed on the apps as the usual Responder icon, but with an AED backpack. (There is a toggle button under the "me" tab for this.)

All AEDs which appear on our Registry have been validated by our in-house to ensure that they are as displayed. Red AEDs have an additional layer of validation, where a local service (ambulance, fire etc) has also performed a check (e.g battery etc). If you have a choice of AEDs, we recommend choosing Red AEDs.

Some Ambulance and Emergency Services are using GoodSAM to dispatch their own staff and CFRs to a range of incidents beyond cardiac - this is the GoodSAM Pro system. This On Duty button under the "me" tab should only be selected where you are taking part in a specific scheme. If your Service is not utilising GoodSAM Pro, you will only ever be alerted to cardiac incidents.

GoodSAM has a messaging feature so that you can communicate with Responders around you. Tap on the Responder icon of the Responder who you wish to message. Select buzz - you'll then be able to text or send them an audio message!

You can check that the system is locating you correctly at any time. Simply go to the "Me" tab of the App and select the "Show Where I Am" button. This will generate a link which will be sent to the email address you used to register with and is valid for twelve hours. The link will display a map of your location. If you wish to increase or decrease location accuracy, this can be controlled through the location bar at the bottom of the Me page of your App.

During an incident, we share all information that we are provided with from the Ambulance Service. When you are alerted and accept the call, key information, for example, patient address details (where the Ambulance shares this with us) or stand down messages, can be found by pressing the Chat icon on the grey bar at the bottom of the Responder App screen.

No, if you are unable (for example, if you are in a meeting, caring for children or have recently consumed alcohol) simply hit "Reject" and the next nearest Responder is alerted.

Your safety is paramount. If for any reason you suspect that it may not be safe for you to attend, then we strongly advise you to Reject or Drop the call and to leave it to the emergency services.

Absolutely not. Because you should only be alerted to calls very close by, it will almost certainly be quicker to go by foot. Where driving, you must do so in accordance with all applicable road traffic legislation.

Yes, once you attend any alerts, there will be a record under the "Reporting" tab in the Responder app.
Alternatively you can log in and you would be able to access the logs from the "Manage" page.

As with all hoax emergency calls, there is no simple way to stop them. However, any repeated false alerts will result in associated alerters being disconnected from the system.

Ok - go and get a cup of tea... this is a little complex and in many countries is not clear. However, a lack of clarity should not stop lives being saved. We are doing all we can to provide up to date information, but please check specific circumstances in your country.

Remember, by following the code of conduct you are highly unlikely to be criticised.

First Aiders:

In a study conducted by the Institute of Volunteering Research it was found that 47% of 300 people felt the worry about risk/liability was a reason for not volunteering.

Because of this, amendments have recently been put forward for the Social Action, Responsibility and Heroism Act 2015 (there is not an actual Good Samaritan Act in the England / Wales).

However, there is no complete protection from litigation from performing a Good Samaritan Act. Because of this, in conjunction with London Ambulance Service, we have written out code of conduct. If followed then the chances of successful litigation are extremely small.

We have endeavoured to establish if there is a specific indemnity policy available and are continuing to do so. You may wish to enquire with your local first aid organisation to see if they provide indemnity. The association of first aiders provides indemnity for Good Samaritan Acts, though it is not yet clear if this covers acts resulting from alerting by an App. Although the MPS consider acting as a Responder to the App falls within the definition of a Good Samaritan Act (see below), please check with individual indemnity providers.

Medical Professionals:

Your current medical indemnity probably covers you for Good Samaritan Acts, but please check. The Medical Protection Society have kindly provided the following statement:


"The MPS considers that the action of members acting as Responders to the GoodSam app will fall within our definition of a Good Samaritan act provided that the member complies with the GoodSam app Code of Conduct"

Duty of Care:

Another concern that has been raised relates to a duty of care. What if you don't go to an alert?

There are many reasons you may not be able to go to an alert - you may not hear your phone, you may be working already or in a situation that prevents you from going (for example you may not be able to leave your children), or you may have had alcohol in which case you would have a duty NOT to go.

Because this technology has not been considered in law yet, no such cases have arisen. However, this is not the same as witnessing an accident or someone in distress. The statutory services will still have been notified and will be en route. Please see the Blog by Professor Michael Eburn which while based in Australia, probably has similarities to the UK. In response to his last points regarding not responding, GoodSAM has a very clear data policy and no data will be shared unless explicitly required by law.

Most Australian states and territories have some form of Good Samaritan protection. In general these offer protection if care is made in good faith, and the "Good Samaritan" is not impaired by drugs or alcohol. Variations exist between states, from not applying if the "Good Samaritan" is the cause of the problem (NSW), to applying under all circumstances if the attempt is made in good faith (VIC).

For a detailed recent review, please see this excellent Blog by Professor Michael Eburn.

The details of Good Samaritan laws/acts vary by jurisdiction, including who is protected from liability and under what circumstances. Not all jurisdictions provide protection to laypersons, some only protect trained personnel, such as doctors or nurses and EMS workers such as paramedics, police and fire staff.

The GoodSAM platform has many uses for emergency services, first aid charities and training organisations. Staff and volunteers for these organisations have the skills that can be used to save lives in their local community - GoodSAM enables this.

Verifying Organisation status allows these organisations to enroll staff and create a network of their own Responders. From the Dashboard, organisations see and communicate with Responders in real time. Those approved under Verifying Organisations receive reminders when they need to refresh training.

There are a wide range of Verifying Organisations - from Fire, Police, NHS Trusts and other emergency services who have large numbers of statutorily CPR trained staff - from first aid charities who have trained volunteers; or indeed, training organisations themselves. By becoming a Verifying Organisation, you have a responsibility to ensure that you only approve those who are linked to your Organisation and have the relevant skills - currently this means a minimum of a "First Aid at Work" certification and are over 18.

Verifying Organisations tend to be larger organisations that have the capacity and reach to approve 100+ Responders. For smaller organisations, we are happy to work with you to spread the word amongst your stakeholders! Please contact enquiries@instant.help to request our promotional materials.

We are very grateful for all the work our Verifying Organisations do in promoting and enrolling their staff/volunteers onto our platform. However, in order to keep the standards which we are so proud of, we require Verifying Organisations to adhere to our governance principles so GoodSAM can continue to be a highly governed and secure system. We reserve the right to withdraw Verifying Organisation status at any time. As a Verifying Organisation, you should agree to:

- Only approve persons directly employed by, volunteering with or linked to your Organisation (eg. have received training from you). All other Responder registrations are to be referred to 'GoodSAM' as the Verifying Organisation.
- Only approve persons appropriately qualified. Currently this means they have a minimum of a "First Aid at Work" certification and are over 18.
- Use the account responsibly and to treat data in accordance with the data protection act or equivalent in their country.

Yes! If you meet the first aid requirements and are over 18, we would love to have you on board. Simply select 'GoodSAM' as your Verifying Organisation when you register. Your application will come through to us, and will be reviewed by our in-house team.

Governance is paramount. Putting this at the heart of GoodSAM has enabled services around the world to have confidence in the platform. All Responders have ID and certification verification of qualifications. When qualifications expire, Responders must renew their certification or they are no longer alerted on expiry. This ensures that only current and qualified Responders are a part of the GoodSAM community. All Responders attending an incident can be tracked and communicated with in real time. A Code of Conduct has been developed with Ambulance Services which has been modified for local specifics. You can review the Code of Conduct here.

GoodSAM works with Ambulance Services across the world delivering alerting and dispatching solutions. Each Ambulance Service defines how they would like to use the system - for example, the radius of each alert, the number or skill set of Responders alerted or the type of incident alerted to. This way, GoodSAM provides a highly bespoke platform to meet the governance requirements of each Ambulance Service.

We greatly appreciate all the work done in the community to promote GoodSAM. We are immensely grateful and proud of our global network of GoodSAM Responders, Alerters and Verifying Organisation who work so hard to spread the word about the platform. Please contact enquiries@instant.help to request our promotional materials.

We are, however, mindful of organisations inaccurately representing their relationship with GoodSAM, claiming that they are endorsed by us or that they are an exclusive supplier of GoodSAM. GoodSAM does not endorse any organisations or enter into exclusive agreements.

We ask that if you wish to use the GoodSAM logo or make reference to GoodSAM on your website / clothing / vehicles / business materials, you should contact enquiries@instant.help to make this request. Requests should include any necessary context (eg the link to the website) and relevant detail of how you wish to use the logo. If used without permission we reserve the right to enforce its removal.

We are always happy to work with press to share our story. For press enquiries, images or for interview, please contact enquiries@instant.help and our team will be in touch.